Tenant Satisfaction Measures Tenant Satisfaction Measures are a new way of measuring the performance of social landlords. They have been introduced to monitor how well we’re doing at providing quality homes and services, and to understand how we can make improvements. View our results for 2023-24. We’ve worked with Viewpoint to collect and analyse our tenants’ […]

What is a service charge? Service charges help to keep your home safe, welcoming and tidy. They fund services including utilities, fire alarm checks, cleaning, gardening and repairs. Service charges are paid in addition to your rent, and may be due weekly or monthly. The cost of service charges, and what they fund, will depend […]