Make a complaint

Our complaints process We aim to get it right – first time and every time. However, if things go wrong, we want our customers to tell us. We’ll use this information to put things right, to learn from mistakes, and to improve our services. How you can let us know about your complaint Our online […]

11 Aug 2021

Worries about paying your rent – how we can help

As the Universal Credit top-up, Furlough scheme and Self-employment income support scheme come to an end next month, we understand that some of our customer may be worried about paying their rent. Here’s how we can help.