Join our Scrutiny Panel
Our Scrutiny Panel is a group of customer volunteers who meet regularly online to explore and improve different areas of our organisation.
They work with us to give us valuable insights, offer recommendations, and challenge the way things are done.
Benefits of being part of the Scrutiny Panel include…
- It’s a great opportunity to meet new people – as well as meeting regularly we also host a thankyou meal twice a year
- We offer rewards for completing scrutiny exercises
- You can access support and training opportunities, and we can loan you a laptop or tablet, too.
The panel’s most recent exercise was to look at the current standard of our empty homes (voids) when re-let. 100 customers were surveyed and the panel worked with Maintenance and Lettings teams to make recommendations for improvements. The report and action plan is below.
The panel previously did a piece of work on service charges. More on this work can be seen here and in the documents below.
Our Customer Scrutiny Panel’s work
The panel produces a report about the area they have scrutinised. This is shared with the Head of Service, who produces an action plan based on the recommendations in the report. The panel will also monitor the progress of previous exercises.
You can take a look at reports and action plans here:
Members of our Customer Scrutiny Panel talk about their role.
If you have any ideas for what the Scrutiny Panel should be looking at, you can tell us by filling in this short form or by contacting Joanne at j.szurko@syha.co.uk
